Workplace conflict resolution training Singapore has been more about managing the thoughts. The thoughts people have about what the other person would be saying should be managed. It would also be the management of mental and emotional states. It would start with you, so that you would be in a better position to serve and facilitate others.
You should rest assured that all conflicts would arise due to a triggered state. In case, you wonder, a trigger would be a biochemical reaction to an interpretation of most kinds of loss. However, to the employee who requires learning the art of managing conflict with their fellow employees, the supposed loss would be that of losing control, their position or job, self-esteem, certainty, positive regard, being right, or well being.